Terms and Conditions
Reservation and payments
UGOWEGOtours recommends you book tours in advance as places are limited. It is necessary to complete and sign the reservation Form and a 300€ payment, per person, to reserve your place.
When you reserve with less than 70 days prior to the starting day, the payment must be the full amount of the trip. Payments can be made by credit card (VISA, Mastercard…)
Full payment must be made 70 days before the starting date. It can be made with credit card. With your written authorization we will charge you at the corresponding date. You will then receive a welcome package with some forms and trip preparation.
We cannot maintain the booking if we do not receive the full payment on the specified date. The non-payment of the total amount after that date, will be considered as a cancellation. The corresponding penalty on the deposit will apply following our Cancellation policy.
UGOWEGOtours has the right to modify itineraries. In the unlikely event of cancellation of a tour, there willl be a full refund, which will constitute full settlement with you.
UGOWEGOtours is not responsible for the additional costs of travellers, such as flight tickets, hotels or prior reserved expenses.
Prices are fixed in euros (€), and will be charged in this currency. The costs of exchanging currency rates and potential commissions applied by third parties are not assumed by UGOWEGOtours.
Cancellations and refunds
All cancellations must be confirmed in writing. Our refund policy is based on the elapsed time between the reception of the written cancellation by UGOWEGOtours and the starting date of the trip.
Please notice that, Full payment must be done 70 days prior to the starting date. If payment is not made at that date, the booking will be considered cancelled and the deposit will not be refunded.
For other cancellations:
- 71 or more days, before the starting date: You will receive a refund of your deposit, less 100€ per person as administrative and management fee.
- 31 to 70 days, before the starting date: You have paid the full price of the trip and a 50% of the total amount will be refunded.
- Last 30 days before the starting date: There will be no refunds.
Changes on tours
You can change you specified tour 70 days before the starting date, without additional costs (subject to availability at the requested tour). After this date cancellation policy applies.
UGOWEGOtours reserves the right to make the appropriate changes in the itineraries to maintain expectations and quality of the trip.
There are no refunds if you arrive late to the tour, or you abandon it before the end. There will be no refunds for unused services.
Supplement for individual travellers
Tour prices are based per person, in double occupancy room. Those who register individually will be assigned a roommate of the same sex. Alimited number of single rooms are available, with a price supplement, on the majority of tours. Ask for availability and prices for each tour.
The single supplement will be charged 45 days before the start of the tour. In case we find a roommate after that date, the individual supplement will be refunded in full.
Trip cancellation insurance
We recommend travellers take out trip cancellation insurance, because we cannot make exceptions to our cancellation policy for any reason.